FAQ

Keys Bros Removals & Storage is a WA owned and operated furniture removalist with its headquarters located in the Perth suburb of Canning Vale and a regional branch in Kalgoorlie.

Keys Bros Removals & Storage offers professional relocation services and customised moving solutions whether you are shifting across the street, within Australia or around the world.

As specialist local, interstate and international furniture removalists, we can make the task of moving home, office or freight easier for you.

We have dedicated divisions specialising in:

Are you an AFRA member and why should I use an AFRA furniture removalist?

Keys Bros Removals & Storage is proud to be an Australian Furniture Removers Association (AFRA) member and accredited AFRA furniture removalist. This association is your assurance of a professional relocation service, whether for office relocations or local and interstate removals.

Similarly, as international movers we are an accredited member of FIDI (Federation Internationale Des DemenageursInternationaux), a professional global alliance ensuring affiliated companies perform to international service and quality standards.

Keys Bros Removals & Storage offers sophisticated solutions for commercial and office relocationsfrom transport to storage needs for businesses from small offices to large corporations.

Yes. Transit insurance is a special type of insurance that protects against loss and damage during the moving process. While we take the utmost care of your belongings, there may be circumstances outside of our control which may put your belongings at risk. Please refer to the insurance product disclosure statement for more information about transit insurance.

An authorised representative is required at both uplift and delivery. If you cannot attend, please arrange for a person to act as your agent to take delivery of your goods at the time agreed upon.

Alternatively you may make arrangements to store your goods, at additional charge, until you can take delivery.

If you are moving from one house to another on the same day, your furniture will be picked up and delivered in the same vehicle. If you are moving interstate, through our interstate furniture removalists network (AMG), your furniture may be re-stowed at the depot and made ready for a longer journey.

The following items are considered to be dangerous goods and are not transported by furniture removalists.

  • Cooking oils
  • Cleaning solvents
  • Aerosol cans
  • Matches
  • Firelighters
  • Pesticides
  • Paint thinners
  • Oil
  • Petrol
  • Kerosene
  • Methylated Spirits
  • Turpentine
  • Weed killers
  • Photographic chemicals
  • Swimming pool chemicals

In addition to the dangerous goods listed above furniture removalists – whether local or interstate furniture removalists – are prohibited from transporting explosives, ammunition and toxic materials and plants unless quarantine approved.

Customs regulations vary according to each destination, so it is important to check with your Keys Bros Removals & Storage consultant as to the regulations of your new country. If there are any prohibited items amongst your goods, this may delay the clearance of your shipment and result in confiscation and heavy fines.

As with all international movers, the shipping time can vary according to your destination. Your Keys Bros Removals & Storage consultant can advise you of an approximate timeframe. It is important to note that on arrival, your shipment will have to be cleared by customs before delivery to your new address.

Keys Bros Removals & Storage offers storage solutions in Perth and Kalgoorlie (regional Western Australia) for both household and commercial consignments. Storage can be arranged for any period of time.

Our facilities are maintained to strict security, quality and hygiene standards.

A free introductory moving guide is available from AFRA. In addition, your Keys Bros Removals & Storage consultant will provide you with all the information you need. Please call (08) 9455 2488 to speak to one of our consultants or contact us today for a quote.